Kids Magic Land
Unit 12 Ketlan Court, River Ln, Saltney, Chester CH4 8SB, United Kingdom
After placing an order with us you will receive a confirmation email stating your order has been received.
Yes, you will receive a confirmation email after dispatch with the tracking number of your package.
Please contact us either by phone during working hours 9h-16h or by email if you want to amend or cancel your order.
First, you should have received an order confirmation email shortly after placing your order. If you did not, please check your spam or junk folder
You will receive a dispatch confirmation email once your parcel is on its way to you.
If there is a delay processing your order you will hear from us via email.
If you have not received any emails please contact us as it looks like something has gone wrong.
If everything is in stock at the time your order is placed all the items will be dispatched in one parcel.
If an item is out of stock and is due back in shortly we will ship everything else to you and send that one item later, to prevent you from waiting for all your products.
You can return an item purchased from our shop provided it is in a new, unused and saleable condition with tags attached.
Full priced items should be returned within 30 days of receipt for a refund.
Sale items should be returned within 14 days of receipt.
They must be in a saleable condition with tags attached.
You can return an item by post or courier making sure you use a tracked service.
Your return will be processed for refund provided it is in saleable condition, in its original packaging and has the tags attached.
We are sorry but we cannot accept returns of sealed items which have been opened.
We cannot accept flat packed furniture that has been assembled./ except for faulty items /
We cannot accept items with original packaging taped up with brown packaging tape or written upon.
Please note that all returns remain your responsibility until we have received the parcel back into the warehouse.
In the unlikely event you have received a faulty item please contact us to arrange your return.
Live chat is available during working hours 9h-16h.